Supercover

All our furniture is designed to a very high standard and you can be assured of quality and durability. However, accidents do happen which is why SuperCover has been developed. It is a protection policy specifically designed to ensure that for 5 years the appearance of your furniture is not spoiled by events such as accidental household spills and other incidents like a rip, tear or burn, enabling you to continue to enjoy your furniture to the full.

 

FIVE YEAR PROTECTION PROGRAMME FOR YOUR FURNITURE

All our furniture is designed to a very high standard and you can be assured of quality and durability. However, accidents do happen which is why we offer SuperCover. It is a protection programme specifically designed to ensure that for 5 years the appearance of your furniture is not spoiled by events such as accidental household spills and other incidents like rips, tears or burns, enabling you to continue to enjoy your furniture to the full.

This Protection Programme features the application of HomeServe Protector on fabric. This treatment forms an invisible and durable shield around each fibre, resisting oil and water based spillages thus helping to prevent permanent staining. Stains that do result from a spillage are much easier to remove, keeping your fabric upholstery looking newer for longer.

HomeServe Protector

It can also eliminate odours caused by mildew, micro-organisms and fungal growth. These benefits all help to promote a healthier living environment for you and your family. HomeServe Protector is fully approved and endorsed by Allergy UK.

Regular cleaning and vacuuming combined with the rotation and reversal of cushions will help to maintain the overall appearance and performance of your furniture. In the event of a spill, blot with a clean dry cloth. Avoid the use of silicone polishes, detergents and abrasive cleaners as these may damage your furniture. We recommend that upholstered furniture should be professionally cleaned every 12 to 18 months.

Cabinet & Dining Furniture

Cabinet and dining furniture adds style and character to your home and provides a prominent and eye catching feature in any room. However, highly polished surfaces are prone to unsightly blemishes such as heat rings and scratches, which detract from the appearance of the furniture, Reids SuperCover for cabinet and dining furniture helps protect your purchase for 5 years.

What is covered:

• Stain Cover –
  For accidental household spills that result in a stain*
• Accidental Damage Cover –
  For heat rings, water marks, scratches, dents burns and chip*
  For scratches, chips and breakage to glass components*
  For rips, tears, burns, scratches, punctures and scuffs to fabric/leather components*
  Includes pet damage †

Beds

Reids SuperCover for beds is designed to help protect against the effects of accidental staining spoiling the appearance of your mattress and bed. Reids mattress protectors provide the following benefits designed to give comfort and protection for you and your family:

What is covered:

• Stain Cover –
  For accidental household spills that result in a on fabric components*
• Accidental Damage Cover –
  For rips, tears & burns*
  Includes pet damage†
  *Subject to terms & conditions
  †Limited to one incident per life of the policy for Stain or Accidental Damage

Stains Covered

Including, but not limited to*:

• Tea, Coffee & Hot Chocolate
• Red/White Wine & Alcohol
• Milk
• Blackcurrant & Orange Juice
• Cola & other fizzy drinks
• Curry & Pizza
• Spaghetti Bolognese
• Grease from foodstuffs
• Chocolate & Confectionery
• Nail Varnish & Cosmetics
• Soap Products
• Paint & Wax & Tar
• Human bodily fluids
• Animal bodily fluids
• Superglue
• Corrosive Substances
• Bleach**
• Dye (excluding dye transfer)
• Shoe Polish

Significant Exclusions

• Damage caused deliberately by any person or child.
• Loss of resiliency that is determined with the reasonable limits of the product quality.
• Use of incorrect or inappropriate cleaning products or cleaning methods.
• Use of the product in business premises or residential premises which you let or sublet.
• Damage caused while product is in transit.
• Structural defects first discovered before the expiry of the manufacturer’s guarantee
• Stains caused by dye transfer

Different Levels of Cover

At Reid, we offer different levels of cover for our customers. Please find below a chart listing the key differences between the two levels of cover. Structural defects cover is useful especially when motion furniture is purchased or considered.

* Subject to Terms and Conditions. †Limited to one incident per life policy for Stain or Accidental Damage.

Important Information

These terms apply for the full 5 years of your SuperCover policy*. This leaflet contains a brief summary of cover & should not be taken to represent all the terms & conditions contained in the certificate of insurance, a copy of which is available from your retailer or direct from the scheme administrators, HomeServe Membership Ltd. This cover is underwritten by Inter Partner Assistance, The Quadrangle, 106 -118 Station Road, Redhill, Surrey, RH1 1PR Cover is governed by English Law. SuperCover does not affect your statutory rights as a consumer. Calls may be recorded for training, security & monitoring purposes. HomeServe Membership Ltd is authorised and regulated by the Financial Services Authority (FSA). Our FSA registration number is 312518. *Subject to Terms & Conditions.

The following terms apply:

Eligibility

To be eligible to purchase this SuperCover protection programme the goods must be for residential use, in a property which is not let, or sublet and you must be a resident of the UK, Northern Ireland, Isle of Man or Channel Islands.

Exclusions & Limitations

Any claim for or resulting from the following will not be valid: (i) Damage caused deliberately by any person or child; (ii) Wear and tear consistent with the initial quality of the product and the manner in which the product is used; (iii) Neglect, abuse, or misuse of the product; (iv) The effects of sunlight, wind, weather, rusting, radiation or corrosion upon the product; (v) Structural defects in products that have been manufactured in accordance with a defective design or specification; (vi) Changes in colour of any part of the product regardless of the cause; (vii) Stains caused by dye transfer; (viii) Staining or Accidental Damage to products used in a food preparation area; (ix) Use of incorrect or inappropriate cleaning products or cleaning methods; (x) The removal of any odour even where caused by a stain; (xi) Damage caused whilst the product is in transit; (xii) Damage caused by animals (other than animal fluids), birds or insects (NOTE: Pet damage is limited to one claim only during the life of the policy); (xiii) Costs, expenses or other financial loss in addition to the costs of cleaning, repairing or replacing the product; (xiv) Use of the product in business premises or in residential premises which you let or sublet; (xv) Use of the product outside the United Kingdom, Northern Ireland, the Isle of Man and the Channel Islands; (xvi) Structural Defects first discovered before the expiry of the manufacturer's guarantee;

Making a claim

Our primary objective in the event of a claim will be the restoration of your furniture, and you should contact us on 0870 320 6614 within 72 hours of the discovery of the accident. We will then offer you a mutually convenient appointment for one of our experienced specialists to call and rectify your problem. Where the accident is likely to result in a stain please act immediately. Remove any solid matter. Soak up any moisture using a clean white cloth or absorbent tissue. Do not rub or use household cleaners or abrasives. Stains can be limited at this point using the blot and dabbing action.

Complaints

We are committed to provide you with an exceptional level of service. However, we realise that things can go wrong and there may be occasions when you feel we have not provided the service you expected. If you have cause for complaint we want to hear about it and we aim to resolve our customer complaints promptly. Please address them to: Customer Care Manager, HomeServe Membership Ltd., Alpha House, Sunnyside Road North, Weston super Mare, North Somerset, BUS 3QY. Should you remain dissatisfied with the outcome of any internal enquiries, you have the right to refer your complaint to: The Financial Ombudsman Service (FOS), South Quay Plaza, 183 Marsh Wall, London, E14 8SR. This procedure will not prejudice your right to take legal proceedings. However, please note that there are some instances when the FOS cannot consider complaints. A leaflet detailing our full complaints/appeals process is available from us on request.

Cancellation clause

You may cancel this insurance and receive a full refund of any premium you have paid provided you have not made a claim or the product has not been treated, by returning all insurance documentation together with the sales receipt to Reid Furniture Limited, Lothian Street, Hillington (Park), Glasgow G52 4JR within 14 days from the start date of your policy.

 

HomeServe Membership Ltd, Cable Drive, Walsall, WS2 7BN. This information is available in large print, braille and audio request